🤝 Customer Service

Welcome to Correctemundo.com 's customer service. We're here to help you with questions about orders, shipping, returns, payments, and our services. Transparency, clarity, and excellent service are our top priorities.

📞 Contact our customer service

You can reach us in several ways:

E-mail
📧 info@correctemundo.com
We typically respond to emails within 1–2 business days .

Mailing address
Correctemundo BV
Merksplasseweg 29
2381 Weelde
Belgium

📦 Questions about orders & delivery

Do you have any questions about:

  • the status of your order;

  • delivery or delay;

  • an incorrect or damaged product;

Please contact us by email and include your order number . This way we can help you faster.

🔄 Returns & Refunds

As a consumer within the European Union, you are in most cases entitled to a 14-day cancellation period for distance purchases.

For information about:

  • how to return a product;

  • repayment terms;

  • exceptions to the right of withdrawal;

Please see our Returns and Refunds Policy or contact our Customer Service.

💳 Payments & Invoicing

Questions about:

  • payments;

  • refunds;

  • invoices or payment methods;

You can contact us via info@correctemundo.com . Please include your order or invoice number if possible.

🛡 Warranty & Complaints

Legal warranty

As a consumer, you benefit from the legal guarantee of conformity under European and Belgian law. This means that products must meet reasonable expectations.

Complaints procedure

Are you not satisfied with our services?

  1. Please contact us first by email or telephone.

  2. We aim to handle your complaint within 30 days .

If necessary, you can also use the European Commission's Online Dispute Resolution (ODR) platform :
🔗 https://ec.europa.eu/consumers/odr

🔐 Privacy & Data Protection

We handle your personal data with care and in accordance with the GDPR .
More information can be found in our Privacy Policy .

❓ Frequently Asked Questions (FAQ)

How long does delivery take?
The expected delivery time is stated during the ordering process.

Can I cancel my order?
Yes, as long as the order hasn't shipped yet. Please contact us as soon as possible.

How do I receive my refund?
Refunds will be made using the same payment method as the original payment, unless otherwise agreed.

❤️ We are happy to help you

At Correctemundo.com, we're committed to providing you with a reliable and enjoyable experience . Have a question or problem? Feel free to contact us—we're here to help.